The manufacturer's warranty lasts 12 months and can be extended by registering the purchase on the site. Each product has its specific guarantee and extension. Discharge and CFL lamps are not eligible for the warranty extension.
The warranty applies only to products with manufacturing defects.
The following cases are therefore excluded from the guarantee:
Wrong or improper use
Shock, oxidation, tampering, exposure to aggressive or high humidity agents.
Repairs attempted by unauthorized personnel.
Products with cracked or cracked glass parts will not be accepted in return even if the damage occurs during transportation from the customer to the manufacturer, including in cases where the manufacturer's carrier was used
In no case will replacements occur unless consequently checked by our authorized personnel.
Each defective product must be previously analyzed by the technical service of the manufacturer who will have the right to decide whether to replace or repair the product at his sole discretion.
Send a written request by email to the manufacturer describing the defect found.
Wait for the return confirmation
Send the product to the address indicated in the email providing for the cost of transport.
The product must be returned carriage paid
After the repair, the product will be returned without transport costs to the customer at the address indicated by him.
The address of the assistance center is published on the dedicated page on this WEB site.
Register your purchase to extend the warranty!
You can register your purchase by simply sending us an email with the following data:
LED product (mandatory)
Invoice or equivalent document (mandatory)
Purchase date (required)
Genova 0039 16123